Stop Answering 'Where's the Shuttle?'

The guest exits the airport, looks around, checks their phone, and calls the hotel. The front desk agent — mid-check-in with another guest — puts them on hold to radio the driver. The driver is in traffic and can't answer. Another call comes in: same question. This happens all day, every arrival day.

Nobody in that chain has the information they need. The guest doesn't know where the shuttle is. The front desk doesn't know where the shuttle is. Only the driver knows, and he's driving.

Attenda closes the loop with live GPS. Through the Bouncie integration, the shuttle's real-time location, speed, and ETA are visible — to the guest on their phone, to staff on the dashboard, and to the manager watching the day. When the shuttle is half a mile out, everyone knows.

The result isn't just fewer phone calls. It's coordination. Staff stage arrivals around real ETAs instead of guesses. Dispatch stops being a person shouting into a radio. And the guest waiting at the curb sees '4 minutes away' instead of wondering if they've been forgotten.

Transportation is where independent hotels quietly lose guest confidence — and where a little visibility goes a long way. Stop answering 'where's the shuttle?' Give guests and staff the answer before the question.